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Leverage the cutting-edge, omni-channel communications capabilities.

Unparalleled Customer Experience

Bridging The Gap

For better customer experience and relationships, every service industry is transforming its infrastructure to a cloud based contact center platform. Engage with Cherrie to establish a seamless communications channel between your business and your customers.

Cherrie Business Solutions offers a wide range of contact center solutions that can benefit your business services.

Cherrie's contact center solutions are equipped with a broad spectrum of cutting-edge technologies, high-performance, carrier-grade and IP-based telephony, call processing and routing systems, delivering unique experience and omni-channel communication capabilities to businesses. With highly qualified technical experts and world-class technology partners, Cherrie provides a comprehensive professional services.

CONSULT

PLAN

IMPLEMENT

SUPPORT

INBOUND CALL SOLUTION

An inbound call center is an integral part of any call center solution. It exclusively handles incoming calls from your customers and effectively responds to their needs, based on your business parameters.

Our inbound call center solutions is packed with unique features such as
  • Multi-channel Communication
  • CRM Integration
  • Hosted IVR
  • Automatic Call Distribution
  • Call Recording
  • Queue Monitoring
  • Barge-in & Call Monitoring
  • Skill-based Routing Skills
  • Priority Routing
  • Time-based Routing
  • Real-time Dashboard & Analytics

OUTBOUND CALL SOLUTION

Every business is fulfilled only by its customers / clients. As there are various modes and platforms for contacting in today's world, you'are required to be equal and an agile contact center capable of connecting with them.

Our outbound call center solutions come with robust technologies:
  • Call Recording
  • CRM Integration
  • Preview Dialer
  • Predictive Dialer
  • Progressive Dialer
  • IVR Blast
  • SMS Services
  • Voice Services
  • Call Barge-in & Monitoring
  • Multi-channel Communication
  • Real-time Dashboard & Analytics

DELIGHTFULL CUSTOMER EXPERIENCE

An inbound call center forms the integral part of any call center solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Our inbound call center solutions comes with unique features such as:

Reduce the cost per transaction, while improving customer experience.

Our multi-channel contact center solutions integrated with business applications provide opportunities for businesses to set apart from competitors in their market perception. We provide outsourced contact center services, technology outsourcing, enterprise contact center technologies and operational consulting services.

Technology Services

We partner with industry's leading contact center technology vendors and deliver cloud, on-premise based contact center solutions to businesses and service providers.

Managed Contact Services

We manage technologies in our areas of expertise, that include L0, L1, L2 and L3 support depending on the technology, customer resources and principal vendor support availability.

BPO Services

We are capable of handling the end-to-end processes related to a contact center. This could be across processes such as Order Processing, Customer Service, IT Support, Travel Management, etc.

Technology Consulting

We help businesses to create smart strategy and standard operating procedures and in driving agent performance focusing on improving the ways to interact and engage with your customers.

Quality Monitoring

Continuous feedback provided through quality monitoring and agent coaching can help increase employee morale, job satisfaction and agent retention. The metrics of a quality monitoring program provide vital customer feedback on quality, performance and service.

B2B, B2C Business Management

E-Commerce, Food & Beverages, Electronics and other B2B, B2C businesses try to reduce transaction costs and increase market share. We streamline our client’s ordering processes and help businesses deliver lower call abandoned ratios to close the revenue gap

Cherrie Business Solutions has made a significant impact on United Metal Coating LLC’s digital transformation with Microsoft Dynamics AX ERP implementation and Server & Network infrastructure upgrade. When it comes to Information Technology there are loads of commentators that talk a good game, but CBS experts help you make it happen. They did everything with almost no time or effort for us! The best part was that we could completely trust their team to achieve our goals professionally.

Mr. L. SridharanManaging Partner - United Metal Coating LLC

"I am very pleased with the quality of the services offered at Cherrie Business Solutions, and sincerely appreciate their responsiveness and high professionalism towards conducting their business with us - ultimately aiming for client's satisfaction at any circumstance. I personally have recommended their products and services to many of my counterparts. We look forward to conduct business with you for years to come.
All The Best For your Endeavors.”

Mr. R. V. KrishnanCEO - Indigatech

"I would like to present my utmost gratitude to Cherrie Business Solutions for their decisive & exceptional Microsoft ERP system implementation for our United Iron & Steel Manufacturing Mill. They went out of their way to guarantee that our workflow & team ran smoothly to achieve maximum operational efficiency. From accounting, production, inventory & for many more they created unique algorithms to ensure that the system could easily be adopted & that each employee would be able to adapt to it quickly; it was very user friendly. In the end Cherrie helped us extensively in operating and managing the workflow of our establishment like I believe no other can. There is no other company I would suggest for ERP system customization. Great Job and thank you Cherrie Business Solutions."

Mr. Souheil HatoumCEO - United Iron & Steel Company

Our Valuable Clients

Want to sustain a better customer relationship aligned with your business?