For better customer experience and relationships, every service industry is transforming its infrastructure to a cloud based contact center platform. Engage with Cherrie to establish a seamless communications channel between your business and your customers.
Cherrie's contact center solutions are equipped with a broad spectrum of cutting-edge technologies, high-performance, carrier-grade and IP-based telephony, call processing and routing systems, delivering unique experience and omni-channel communication capabilities to businesses. With highly qualified technical experts and world-class technology partners, Cherrie provides a comprehensive professional services.
An inbound call center is an integral part of any call center solution. It exclusively handles incoming calls from your customers and effectively responds to their needs, based on your business parameters.
Every business is fulfilled only by its customers / clients. As there are various modes and platforms for contacting in today's world, you'are required to be equal and an agile contact center capable of connecting with them.
An inbound call center forms the integral part of any call center solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Our inbound call center solutions comes with unique features such as:
Our multi-channel contact center solutions integrated with business applications provide opportunities for businesses to set apart from competitors in their market perception. We provide outsourced contact center services, technology outsourcing, enterprise contact center technologies and operational consulting services.
We partner with industry's leading contact center technology vendors and deliver cloud, on-premise based contact center solutions to businesses and service providers.
We manage technologies in our areas of expertise, that include L0, L1, L2 and L3 support depending on the technology, customer resources and principal vendor support availability.
We are capable of handling the end-to-end processes related to a contact center. This could be across processes such as Order Processing, Customer Service, IT Support, Travel Management, etc.
We help businesses to create smart strategy and standard operating procedures and in driving agent performance focusing on improving the ways to interact and engage with your customers.
Continuous feedback provided through quality monitoring and agent coaching can help increase employee morale, job satisfaction and agent retention. The metrics of a quality monitoring program provide vital customer feedback on quality, performance and service.
E-Commerce, Food & Beverages, Electronics and other B2B, B2C businesses try to reduce transaction costs and increase market share. We streamline our client’s ordering processes and help businesses deliver lower call abandoned ratios to close the revenue gap
Want to sustain a better customer relationship aligned with your business?
